About Us

Counselling Matters Logo - Counselling in Liverpool

Taking the first step to contact a counsellor can be difficult. Many people find it helpful to know something about who they are thinking about seeing before they approach them. So, here you’ll find information about us and what we can offer you.

About Counselling Matters

Counselling Matters opened its doors in Waterloo, North Liverpool in 2008, becoming a limited company in 2013. In 2018 we opened our Lord Street office, adding the Crosby Road North office in 2019. Unfortunately, 2020 brought the coronavirus, leading to a substantial increase in demand for our online counselling and supervision services. Wherever and however you see us, we always aim to provide a warm, professional counselling/therapy service.

While most of our clients come from Sefton, Liverpool and the surrounding areas, we have had clients from around the world, too. Since we started, we have worked with over 1000 different people: individuals and couples; families and family groups; adults and children.

Counselling Matters’ clients come from all walks of life. Some come to help them through a traumatic or life-changing event. Such events might have happened recently or in the past. Others are looking for support with common mental health issues such as depression, anxiety or low self-esteem. Many come with relationship difficulties, either with their romantic partner or other life relationships such as friends and family. Whatever your situation, counselling might help.

Who we are

All our staff and associate counsellors are fully qualified and registered members of a recognised professional body. Each of us holds an enhanced DBS (formerly CRB) certificate for working with vulnerable adults and (where appropriate) children. Our lead counselling lead is a senior accredited member of the National Counselling Society and has extensive NHS experience gained with the Family Support Service of a local hospital.

Occasionally, we offer placements to trainees near to completing their qualification in counselling. Taking on trainees allows us to provide counselling at substantially reduced rates and gives valuable clinical experience to the next generation of counsellors and psychotherapists. No trainee is permitted to practice until they have completed extensive training and skills practice, and all have regular supervision. If we were to offer you an appointment with a counsellor in training, we would inform you they were a trainee before we made the appointment. We would never place you with a trainee without your prior knowledge and consent.

What we offer

Counselling and psychotherapy

At Counselling Matters, we pride ourselves on providing a safe, relaxing, professional service counselling, wherever you see us and whoever you see. Our city office is ideal for those living or working in central Liverpool. In contrast, our Waterloo office primarily serves North Sefton. We offer flexible appointment times and aim to provide a space which is both relaxing, professional and confidential.

If you are unable (or do not want to) attend in person, we offer online or telephone counselling (and supervision). We do not provide home visits, except in exceptional circumstances where there is no realistic alternative.

Other services

Besides our counselling service, Counselling Matters offers casework supervision for counsellors, mentors and similar. We host and facilitate training and professional development events, including occasional encounter groups for students, practitioners and others interested in the person-centred approach. If you are interested in coming to us for supervision, please get in touch. Similarly, we would love to hear from you if you are looking for CPD (continuing professional development) but cannot find a suitable course. Even if we cannot deliver what you are looking for, we might know someone who can.

Counselling Matters also offers a bespoke service providing employee support to local organisations. Counselling for employees can be arranged on an ad hoc, case-by-case, basis or as a contracted service. If you run a small business, or if you are responsible for staff welfare within a larger organisation, please contact us to discuss your needs.

Who we see

The people we see come from all walks of life and they bring all kinds of issues. Each one is unique, and we tailor the service we offer to meet their particular needs. Some things that bring people to us include:

Sometimes people come with a specific issue. Other times they might have a sense that, ‘something’s not right’. They feel that life has lost its ‘sparkle’, but don’t know what the problem is. You need not have a particular difficulty to come to counselling, and no issue is too small. If something is big enough to be bothering you, it’s big enough to bring to therapy.

How can we help?

If you would like to know more about how Counselling Matters can help you and the services we can offer, please complete the contact form, give us a ring on 0151 329 3637 or email enquiries@counselling-matters.org.uk. We’d love to hear from you.