Counselling Matters – Counselling in Liverpool

Counselling in Liverpool - a man receiving counselling

Welcome to Counselling Matters, Counselling in Liverpool

We are primarily offering online and telephone counselling as many clients have said they prefer this way of working.

We are committed to helping you get the most out of your life and have the relationships you deserve. We work with individuals and couples, adults and children, over a broad range of issues. Over 8 out of 10 people who come to counselling find it helps. You could be one of them.

We have offices in both Waterloo, North Liverpool and in the city centre so might offer counselling near you. For those who cannot attend in person, we offer online and telephone counselling. Sometimes, it may be possible for us to provide home visits where there is no viable alternative.

We have been offering counselling in Liverpool since 2007, so we have over a decade’s experience of helping people just like you. All our staff counsellors are fully qualified, registered with a recognised professional body and hold enhanced DBS (CRB) certificates. Occasionally we offer placements to trainee therapists nearing the end of their training. We offer appointments with counsellors in training at a substantially reduced rate, and we would never place you with a trainee without your knowledge and consent.

We can offer appointments between 9 am and 9 pm Monday through Friday and can often see you within a few days. Limited weekend and evening appointments may be available.

Why counselling?

Everyone comes to counselling for his or her own individual reason. Some come seeking support for a particular emotional problem: anxiety counselling, depression counselling, help with loneliness or something else. Others come because of difficulties in their personal or family relationships.

Sometimes people don’t have a particular issue. They might have a general sense of ill-ease or a wish to feel more alive. They may look for help with a recent difficulty or with something from the past. Trauma and abuse can haunt you for a long time.

People often seek to find a counsellor or a therapist for help following a crisis. Significant changes such as bereavement, divorce, redundancy can leave you feeling lost and needing support. A traumatic event such as rape, abortion or miscarriage can devastate; no matter how long ago it happened.

Who comes for counselling?

We work with adults and older children (8+), individuals, couples and other family groups (for example, a parent and an adult child or two siblings).

Our clients come with a broad range of issues, including:

While some clients understand what’s ‘wrong’, others come with a sense that “something isn’t right”, even if they don’t know what that is. Some bring long-standing issues while others come with more recent problems.

How we work

While most appointments offered as telephone or video therapy and supervision, limited in-person appointments are available.

We use a range of counselling modalities, including person-centred counsellingcognitive behavioural therapy (CBT), emotional freedom techniques (EFT) and eye movement desensitisation and reprocessing (EMDR). We can also use more expressive or creative forms of therapy. Our aim is to offer the best counselling for you, so we tailor all our services to your individual need.

School and workplace counselling

In addition to individual work, we are can provide a counselling service for schools, small business employee assistance programs and similar third-party services. Please contact us to discuss your needs.

Where to go from here

We would love to hear from you if you have questions or would like to make an appointment. If you’re unsure where to go, or what to do, we won’t pressure you to come to us. We may even recommend another service more suitable for your needs. You’re welcome to phone us on 0151 329 3637 or drop us an email to You could also complete our online referral form. We look forward to hearing from you.