Privacy Policy

Privacy Policy on a tablet

Who we are

Counselling Matters is a trading style of Counselling Matters Limited, a private limited company registered in England and Wales, Reg. No. 08589879. Registered office: 26 Waterloo Road, Waterloo, Liverpool, L22 1RF.

We are registered with the Information Commissioner’s Office (ICO). Our registration number is Z2367940.

Our privacy policy

Counselling Matters must collect and processes the personal data of people we work with to provide the services we offer. This Privacy Policy document describes how we collect, use and share your data and how you can control the ways we use your data.


We have capitalised some of the words in this Privacy Policy, indicating that they have specific meanings as described below:

Personal Data

Personal Data is data about a living individual who is identifiable from the data (possibly via other data that we have or are likely to receive).

Usage Data

Usage Data is data generated through the process of using our Service (for example, your IP address and how long you remain on a web page). Usage Data is automatically collected as you progress through our site.


Cookies are small pieces of data stored by a website on a User’s device.

Data Controller

The Data Controller is the person responsible for controlling how and why we use any personal data.

Data Processors (or Service Providers)

Data Processor (or Service Provider) means anyone person who processes data on behalf of the Data Controller. We use various Service Providers to order to process and deliver our Service.

Data Subject

Data Subject is any living individual who is the subject of Personal Data.


The User is the person using our Service.


The Service is this website,

The types of data we collect

We collect the following types of data:

Personal Data

While using our Service, we might ask you to provide elements of Personal Data. We have set out below the places where we ask for your data. Further details are available from our data protection policy.

Usage Data

We also collect data about how our Service is accessed and used. This autogenerated Usage Data includes information such as your IP address, browser type and version, device type, operating system and version.


We use Google Analytics to understand how our users interact with the Service. Google Analytics tracks your route to and through our website and does so using cookies.


Cookies store small amounts of data on your device. We do not use or store any cookies without your consent. You can also control how your browser processes cookies in your browser settings. However, if you do not accept cookies, some of our Service might be unavailable or might not work as designed. Our cookie policy gives full disclosure of all the cookies we use.

The data we collect

Usage Data

Every time you interact with our Service, you generate Usage Data. We require this data to make the Service work. We do not keep Usage Data except as below.

Website forms

When you submit a form from our website, the details you entered are sent to us by email and stored on the server. The emails are sent and received using an encrypted connection to protect your data.


When you leave a comment on the Service, we collect and store the data entered in the comments form. We also your IP address and browser user agent string to help spam detection.

Uploaded media

If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the site.

Embedded content from other websites

Articles on this Service may include embedded content (e.g. videos, images, articles, and such like). Embedded content from other websites behaves in the same way as if the visitor has visited the other website. We have no control over the way third-party sites collect or use your data.

How long we keep your data

If you leave a comment, we keep the comment and its metadata indefinitely.

If you create an account on our Service, we store the information you provide in their your profile for as long as you maintain your account. All Users can see, edit, or delete their data, although you cannot change your username. Service administrators can also see and edit that information.

If you submit a form, we store the information provided for as long as required to deliver the service requested.

Sharing Data

We use the following external services and might share some of your data with them:

Krystal UK Web Hosting

We use Krystal UK, a UK based hosting provider, to host this Service. While we do not explicitly share any data with them, they hold and maintain the database upon which this Service relies. Krystal UK are fully GDPR compliant and have a privacy policy available at


The Gravatar service provides users with a global avatar. We send Gravatar a hash derived from the User’s email address and, if they are Gravatar users, receive back their custom avatar. Gravatar’s privacy policy is available at

Google Analytics

Google Analytics is a service that tracks and reports how people interact with and use our Service. The service relies on tracking cookies that users must actively consent to receive. Google Analytics uses only Usage Data. We do not send any Personal Data to Google Analytics. Google’s privacy policy is available from


We use GSuite to process our emails. When you submit a form from this Service, it sends the details to us by email. All emails are sent and received using encrypted connections to protect your data. Google operates the GSuite service. Their privacy policy is

Google Fonts

Our site uses Google Fonts. These are downloaded when you visit our site, and Google can see your IP address. Google’s privacy policy is

Google Maps

We use Google Maps to display the location of our offices and provide directions. When you visit our location pages your IP address is sent to Google. If you ask for directions, you are also sending location data to Google so they can give you the directions you requested. Google’s privacy policy is


We use MailerLite to manage our mailing list. We send your name, email address and subscription preferences to MailerLite whenever you subscribe to a mailing list. Their privacy policy is at


We use CleanTalk antispam and firewall service to protect our site. We send your IP address to CleanTalk as part of this service. Their privacy policy is available at


We also use WordFence to protect our site and send your IP address to WordFence. Their privacy policy is at

Your rights under GDPR

Under GDPR, all individuals have rights over Personal Data. If you have an account on this Service, or have left a comment on a post, you can request details of any data we hold. You can also request that we erase any Personal Data we hold about you. The right to erasure does not include any data we must keep for administrative, legal, or security purposes.

Additional information

How we protect your data

We store and process your data on secure, UK based servers. There is no external access to your data. Our website is build using industry-standard software, automatically updated to the current release, to help prevent data breaches.

What data breach procedures we have in place

We have never had a data breach. If we discover any infringement, we will notify all affected parties as per data protection legislation and best practice.

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