Who we are
Counselling Matters is a trading style of Counselling Matters Limited, a private limited company registered in England and Wales, Reg. No. 08589879. Registered office: 26 Waterloo Road, Waterloo, Liverpool, L22 1RF.
We are registered with the Information Commissioner’s Office (ICO). Our registration number is Z2367940.
Personal Data is data about a living individual who is identifiable from the data (possibly via other data that we have or are likely to receive).
Usage Data is data generated through the process of using our Service (for example, your IP address and how long you remain on a web page). Usage Data is automatically collected as you progress through our site.
Cookies are small pieces of data stored by a website on a User’s device.
The Data Controller is the person responsible for controlling how and why we use any personal data.
Data Processors (or Service Providers)
Data Processor (or Service Provider) means anyone person who processes data on behalf of the Data Controller. We use various Service Providers to order to process and deliver our Service.
Data Subject is any living individual who is the subject of Personal Data.
The User is the person using our Service.
The Service is this website, https://counselling-matters.org.uk
The types of data we collect
We collect the following types of data:
While using our Service, we might ask you to provide elements of Personal Data. We have set out below the places where we ask for your data. Further details are available from our data protection policy.
We also collect data about how our Service is accessed and used. This automatically generated Usage Data includes information such as your IP address, browser type and version, device type, operating system and version.
We use Google Analytics to understand how our users interact with the Service. Google Analytics tracks your route to and through our website and does so using cookies.
The data we collect
Every time you interact with our Service, you generate Usage Data. This data is required to make the Service work. We do not retain Usage Data except as below.
When you submit a form from our website, the details you entered are sent to us by email and stored on the server. The emails are sent and received using an encrypted connection to protect your data.
When you leave a comment on the Service, we collect and store the data entered in the comments form. We also your IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the site.
Embedded content from other websites
Articles on this Service may include embedded content (e.g. videos, images, articles, and such like). Embedded content from other websites behaves in the same way as if the visitor has visited the other website. We have no control over the way third-party sites collect or use your data.
How long we retain your data
If you leave a comment, we retain the comment and its metadata indefinitely.
If you create an account on our Service, we store the information you provide in their your profile for as long as you maintain your account. All Users can see, edit, or delete their personal information at any time. Service administrators can also see and edit that information.
If you submit a form, we store the information provided for as long as required to deliver the service requested.
We use the following external services and might share some of your data with them:
Krystal UK Web Hosting
Your rights under GDPR
Under GDPR, all individuals have rights over Personal Data. If you have an account on this Service, or have left a comment on a post, you can request details of any data we hold. You can also request that we erase any Personal Data we hold about you. The right to erasure does not include any data we are obliged to keep for administrative, legal, or security purposes.
How we protect your data
We store and process your data on secure, UK based servers. There is no external access to your data. Our website is build using industry-standard software which is automatically updated to the current release to help prevent data breaches.
What data breach procedures we have in place
We have never had a data breach. Should an infringement be identified, we would immediately notify all affected parties per data protection legislation and best practice.