If you have taken an overdose, feel you are at risk of severe harm or of harming someone else, please dial 999 and ask for an ambulance. Don’t delay as minutes can matter. Call now!
We aim to offer appointments within two working days, where possible but are unable to provide 24-hour crisis cover. Here are some of the local and national services and resources that can provide help during a mental health crisis.
If you need to talk, at any time of day or night
The Samaritans operate a 24-hour 7-day a week service on 116 123. Calls to this number are free and do not appear on itemised bills. Alternatively, you can phone 0330 094 5717 (calls are charged at local rates). You can also email email@example.com for a reply within 24 hours.
The Samaritans offer a drop-in service in some areas (Liverpool included – see below). In addition, they operate an online self-help app to help you keep track of how you’re feeling, and get recommendations for things you can do to help yourself cope, feel better and stay safe in a crisis.
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone a mental health crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help. You can contact them by texting SHOUT (or YP if you are under 19) to 85258.
If you need help during a crisis
The mental health charity Mind has information on ways to help yourself cope during a crisis. These include calming exercises and a tool to help you get through the next few hours.
NHS urgent mental health helplines
NHS England provides 24-hour mental health helplines are for people of all ages. You can call them for advice and support for you, your family or anyone else you are concerned about. Visit their webpage to find your local number to call as it varies by age and geographic region.
The number for the Liverpool and Wirral area is 0300 303 3972, and it is the same number for both adults and children. You can find further details of the service on Cheshire and Wirral Partnership website.
The Crisis Team
The NHS also operates a 24-hour emergency service within your local hospitals A&E department. You can simply turn up at A&E reception and ask to see someone from the crisis team. You may have to wait a while, but you will be seen. In Liverpool, this service is operated by Mersey Care and you can find further details on their website.
Local Services (Liverpool area only)
COVID-19 Update: Due to the Coronavirus lockdown, most in-person services have moved online. Please check the individual service website for further details.
The Liverpool Light is free a preventative out-of-hours mental health crisis service. It’s open from 6 PM to 1 AM, 7–days a week. It provides a safe place for people who are experiencing or at risk of a mental health crisis: a safe and secure environment for individuals to de-escalate, recuperate and begin their recovery.
They also provide a specialised referral service outside of GP and day service hours, offering an alternative to attending the A&E department at the nearby Royal Liverpool University Hospital.
James’ Place provides a service to men and those who identify as men, who live in the Liverpool area, are over 18 and are in suicidal crisis. You can contact them by phoning 0151 303 5757, emailing firstname.lastname@example.org or via the form on their website. You also access their 24/7 helpline by texting JP to 85258.
The Liverpool branch of the Samaritans has a drop-in service at 25 Clarence Street, L3 5TN. It’s open between 10 AM and 8 PM 7-days a week. You can reach them on 0151 708 8888.
While we cannot provide a 24-hour emergency service, we can offer help and support once the crisis has passed. Talking things through with someone can make a massive difference and could avert another crisis in the future. Please contact us for further information.