Cookie Policy

A Cookie Policy graphic featuring the Cookie Monster and a chocolate chip cookie

About this cookie policy

This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, and the cookies we use. For further information on how we use, store and keep your personal data, see our Privacy Policy.

What are cookies?

Cookies are small text files used to store information on your device as you use a website. We use them to:
  • make the site work correctly
  • store your settings and preferences
  • provide a customised user experience
  • help us understand who uses our site and they use it
  • decide which pages are useful and which need improvement

How do we use cookies?

There are two types of cookies used on our website: first-party cookies and third-party cookies. First-party cookies are those created directly by the software we use on our site. We need most of these to make the site work, to provide a more luxurious user experience or to make using the site more comfortable for you. For example, they manage user logins and let us know you have agreed to the cookie policy, so we don’t have to keep asking you. These cookies contain no personal information. Third-party cookies are those created by the external services used to help us deliver the site and understand how it performs. We also use them to track how visitors move through our website, so we know what is useful and what is not. Some third-party cookies help us keep the site secure. Others enhance your experience as a user of the website.

What types of cookies do we use?

We group the cookies used on our website into the following categories:

Necessary

Necessary cookies are essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.

Non-necessary

Non-necessary cookies are not essential to make the website function, although some parts of the site (such as the maps) might not work without them. We use them for analytics, tracking how users interact with our website and, for example, to store your details, so you don’t have to retype them the next time you visit the site. These cookies might contain some personal information such as your email address. We store these cookies on your device unless you allow us to.

How can I control the cookie preferences?

You can manage your cookies preferences by clicking on the “Settings” button and enabling or disabling the cookie categories on the pop-up according to your preferences. If you want to change your preferences later, you can click on the “Privacy & Cookie Policy” tab at the bottom of your screen. Clicking the button will re-display the cookie consent notice. You can then change your preferences or withdraw your consent entirely. Most browsers provide methods to restrict, block and delete the cookies used by websites. You can change your preferences in the settings screen of your web browser. Each browser is different, so we cannot tell you how to do that.

Cookies Used

The following table details the cookies we might use: [cookie_audit]

Your Cookie Consent

Your consent applies to the following domains: counselling-matters.org.uk [user_consent_state]

Further reading

To find out more on how to manage and delete cookies, visit www.allaboutcookies.org.