Cookie Policy

cookie policy

About this cookie policy

This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.
Your consent applies to the following domains: counselling-matters.org.uk

What are cookies?

Cookies are small text files we use to store information on your device as you use our website. We use them to:

  • make the site work correctly
  • store your settings and preferences
  • provide a customised user experience
  • help us understand who uses our site and they use it
  • decide which pages are useful and which ones need improvement

How do we use cookies?

There are two types of cookies used on our website: first-party cookies and third-party cookies. First-party cookies are created directly by the software we use on our site. Most of these are needed to make the site work, to provide a more luxurious user experience or to make using the site more comfortable for you. For example, they manage user logins and let us know you have agreed to the cookie policy, so we don’t keep asking. Generally, these cookies contain no personal information.

Third-party cookies are those created by the external services we use to help us deliver the site and understand how it performs. We also use them to track how visitors move through our website, so we know what is useful and what is not. Some third-party cookies help us keep the site secure. Others enhance your experience as a user of the website.

What types of cookies do we use?

The cookies used on our website are grouped into the following categories:

Necessary

Necessary cookies are essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.

Non Necessary

Non-necessary cookies are not required to make the website function. They are used for analytics, tracking how users interact with our website and, for example, to store your details, so you don’t have to retype them the next time you visit the site. These cookies might contain some personal information such as your email address. You have to give consent before we store these cookies on your device


The following table details the cookies we might use:

CookieTypeDurationDescription
__stripe_mid, __stripe_orig_props, __stripe_sid, cid, country, __stripe-js-v3-features__We use Stripe to process credit card payments. Stripe uses cookies to remember who you are and to enable us to process payments without storing any credit card information on its own servers.
_gaPersistent2 YearsThis cookie is used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. Read Google's overview of privacy and safeguarding data
_gac_*Persistent90 DaysUsed by Google Analytics to store campaign related information for the user
_galiSession30 SecondsThis cookie is used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. Read Google's overview of privacy and safeguarding data
_gatSession1 MinuteThis cookie is used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. Read Google's overview of privacy and safeguarding data
_gidPersistent2 YearsThis cookie is used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. Read Google's overview of privacy and safeguarding data
_lscache_varypersistentThis cookie stores the current user’s login status and role.
cli_user_preferenceSessionSessionThe cookie is used to store the yes/no selection of the consent given for cookie usage. It does not store any personal data.
cli_user_preferencepersistent1 YearKeeps track of the cookie consents for on the current domain.
cookielawinfo-checkbox-necessarySessionSessionThis cookie is used to checks if cookies can be placed.
cookielawinfo-checkbox-necessaryNon-necessary1 yearThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-non-necessarySessionSessionThis cookie is used to checks if cookies can be placed.
CookieLawInfoConsentSessionSessionThe cookie is used to store the summary of the consent given for cookie usage. It does not store any personal data.
et-editor-available-post-*, et-editing-post-*, et-saved-post-*, et-recommend-sync-post-*sessionIf you logged to the website and edit content, Divi cookies will be set for various stages in the process eg editing, preview and saving changes.
has_jssessionSessionThis cookie indicates whether or not the visitor's browser has JavaScript enabled.
viewed_cookie_policyNon-necessary1 hourThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
wfwaf-authcookie-*persistent12 HoursThis cookie is used by the Wordfence firewall to perform a capability check of the current user before WordPress has been loaded.This cookie allows the Wordfence firewall to detect logged in users and allow them increased access. It also allows Wordfence to detect non-logged in users and restrict their access to secure areas. The cookie also lets the firewall know what level of access a visitor has to help the firewall make smart decisions about who to allow and who to block. 
wordpress_logged_in_*sessionsessionWordPress cookie for a logged-in user
wordpress_sec_*sessionSessionThis cookie is used to store your authentication details. Its use is limited to the admin console area, /wp-admin/
wordpress_test_cookiesessionsessionWordPress test cookie.
wp-postpass_*persistent!0 DaysThis cookie is used to grant access to password-protected areas of the site.
wp-settings-*, wp-settings-time-*persistent1 YearThese cookies are set by WordPress for logged-in users only, The number on the end is your individual user ID from the users database table. The cookies are used to customize your view of admin interface, and possibly also the main site interface.

How can I control the cookie preferences?

You can manage your cookies preferences by clicking on the “Settings” button and enabling or disabling the cookie categories on the popup according to your preferences.

If you want to change your preferences later, you can click on the “Privacy & Cookie Policy” tab at the bottom of your screen. Clicking the button will redisplay the cookie consent notice. You can then change your preferences or withdraw your consent entirely.

In addition to this, most browsers provide methods to restrict, block and delete the cookies used by websites. You can change your preferences in the settings screen of your web browser. Each browser is different, so we cannot tell you how to do that.

Further reading

To find out more on how to manage and delete cookies, visit, www.allaboutcookies.org.