Counselling standards

Coronavirus Update

In light of the current situation regarding the Coronavirus, COVID-19, we are now offering online or telephone counselling in place of face-to-face sessions. Moving to virtual meetings means that our counsellors will continue to be able to provide support during this extraordinary crisis. If you want to make an appointment, please email or call us on 0151 329 3637. We will do our best to help.

All our counsellors are individual, registered, members of the British Association for Counselling and Psychotherapy and work according to their ethical framework. We are qualified and experienced practitioners covered by professional indemnity insurance. In accordance with best practice, we have regular clinical supervision and engage in ongoing professional development and training.

We primarily offer 'person-centred' counselling. This is a non-directive approach that uses and develops the your internal resources to help you explore and resolve your own issues. We also offer a range of other approaches, including CBT. Sometimes it can he helpful to use a mixture of approaches. We will always endeavour to offer you the best and most appropriate therapy according to your need and preference and would be more than willing to discuss any questions you may have about the approaches we use.

We generally offer open-ended counselling. This means that the number of sessions is not fixed at the beginning. Instead we will conduct regular reviews, usually every six to eight weeks, to keep counselling on track. You are free to end counselling at any time, though we do ask you to give a weeks notice of intending to finish so we can plan a proper ending.

Sessions are normally about fifty minutes long, with one session per week, though both of these may be varied according to your need.

Counselling is strictly confidential. subject the the constraints of English law and ethical practice. Your counsellor will talk through the limits of confidentiality to you at the beginning of the first session and give you a written contract you can take away. If you have any questions about confidentiality please ask, but, in a nutshell, everything is confidential unless there is a real and current risk of serious harm to self or others. This means life-threatening harm rather than self-harm or similar.

If we see you as a couple or in a group and individually, anything said in the individual session stays confidential to that session unless it involves a risk of harm as above. Also, if something was mentioned in the individual sessions which would impair our ability to work with you collectively, this would have to be spoken of in the wider context or we would not be able to continue with therapy. An undisclosed affair would be an example of such a situation.

We normally see clients face-to-face, and here in Waterloo, though we'd be happy to consider other arrangements. For example, we may be able to offer telephone counselling, counselling over Skype, or possibly, home visits. Give us a ring and we'll do our best to accommodate your needs.